Nexperia turns to training as a tool to continue its legacy of innovation

Nexperia’s Industrial Technology and Engineering Center (ITEC) has a rich history in developing state-of-the-art products and industrial production solutions for the semiconductor domain. But when the group ran into the difficult task of balancing deliverables with its target costs during the development of its cutting-edge ADAT3-XF, senior mechanical designer Theo ter Steeg and the ITEC team turned to the training “Design for manufacturing” to help streamline the design process and get a better overview from the start.

Finding the path to a spot on the leading edge of technology development is certainly no easy feat for any company. But to hold that edge, over the span of decades, is an accomplishment shared by far fewer. However, with a lineage that extends back to NXP and even further to Philips, Nexperia and its Industrial Technology and Engineering Center, more commonly known as ITEC, has held on to such position for more than 30 years – with no plans to relinquish its spot any time soon.

“Since I joined the original ITEC team at Philips in the late 90s, the goal has always been to continue to push the boundaries and improve our offerings,” describes Nexperia senior mechanical designer Theo ter Steeg. Since 2000, he’s dedicated his energy to innovating on one of the company’s featured pick-and-place die-bonding machines, specifically the ADAT3.

“Early on in the development phase of the ADAT3, we already made big steps in improving the speed and accuracy over its predecessor, the ADAT2. Then as the system became more mature, and transitioned from development to the product group, I moved along with it,” recalls Ter Steeg. “Our focus was on the sustainment of the product and creating new features and modules to enhance the entire ADAT3 platform and meet the increasing needs and demands of our customers, specifically in die bonding, die sorting, taping, strip-to-strip glue bonding, flip bonding and more.”

Targets

Meeting these customer demands and working on a continuous innovation cycle, however, also comes with a steep price, both literally and figuratively. As the group poured energy and resources into the project, it found that the established cost targets were often in direct competition with what it aimed to deliver – sending the project a little off the rails. Something had to give, a fact that became abundantly clear while designing the die-bonder strip glue module for the ADAT3-XF platform.

“We always know that the targets for our deliverables are going to be tight, in this line of work, that’s almost always the case. But like on any innovation project, we were enthusiastic and convinced we could hit our marks,” suggests Ter Steeg. “What we encountered, though, was that we were setting these targets early in the process, without all the necessary information at hand, which isn’t sustainable. Quickly, it became apparent we were going to miss our targets; the question was by how much.”

Confident that the project could be saved and put back on track, Theo and his team began discussing their options. In his mind, Ter Steeg remembered an article he’d read in Mechatronica&Machinebouw about the “Design for manufacturing and assembly” training from fellow Philips descendant High Tech Institute. Having looked further into the course content and seeing that the key points of the training aligned with the areas he wanted to improve, Ter Steeg reached out to the course instructor Arnold Schout.

Ter Steeg’s particular interest in the Design for manufacturing training was spurred by two specific topics: cost calculations and improvements in determining lead times. “From the first conversation, Schout showed us that he had a clear understanding of our challenges with a clear vision on how we could address them,” says Ter Steeg. “He worked with us to design an in-company edition of the training. Working in tandem, we were able to customize the training to be precisely tailored to our specific needs.”

20210113 Nexperia Theo ter Steeg RRA_8932

Eye-opener

To help address ITEC’s cost-calculating needs, Schout worked directly with team members to create an internal detailed spreadsheet that can take into account the cost of various parts and modules within the machine. By linking this to a CAD model of the system, engineers can see precisely how any individual part, motor or module affects the total cost – including material, machine and man-hours.

“This was an eye-opener for us. Normally, we would design something with a rough estimation of what the various parts and components would cost, but as we go forward in the process, we often make on-the-go decisions to improve performance specifications or fulfill function requests from our customers, without knowing exactly how the cost will be affected down the line,” explains Ter Steeg. “And on a machine like this, with more than 8,000 parts, those changes really add up. Of course, we like to make improvements, but at some point, the question must be, at what cost. With this new way of working and the detailed document, we could gain a lot of clarity on this and improve our system and our way of working.”

Similar to the cost calculation form, Schout also helped the ITEC team to design a lead-time document, where the group could again enter detailed information for all of its parts and modules, which would then provide much more precise information on what the expected lead times would be for specific solutions.

“Working with Arnold and High Tech Institute in the ‘Design for manufacturing’ training has really opened the doors to evolving our processes and our continued innovation. Their level of knowledge and ability to guide the training to fit our specific needs have enabled us to work in a much more sophisticated way, with a clearer understanding and better-defined goals throughout the entire manufacturing process,” illustrates Ter Steeg. “While we only recently just finished this training and perhaps it’s still a bit too early to say definitively, we can already see many of the benefits we hoped to gain.”

This article is written by Collin Arocho, tech editor of Bits&Chips.

Design thinking leads to a higher success rate in innovation

Design thinking trainer Rex Bierlaagh
The high-tech industry is extremely innovative, but what if you want to innovate more effectively and even faster? Design thinking is an effective method for that, says Rex Bierlaagh, trainer of ‘Customer-centric systems design‘. “Everyone can learn it. It changes the mindset of organizations.”

 
His father was a techie who invented multiple things at the Philips Natuurkundig Laboratorium (Natlab). At least, that’s how Rex Bierlaagh remembers it from his youth. Father and son still talk about it regularly. In retrospect, they’re always surprised at how few inventions from the Natlab have actually reached the market.

“For Philips, that success rate was apparently good enough,” says Bierlaagh. “But when I look back with my father at the 70s and 80s, he says, ‘What if we’d had a method that was even faster, more effective, cheaper and more in line with customer requirements so that we could have put more successful products on the market with less money? Surely that would have been wonderful.’”

Rex Bierlaagh - design thinking training
Rex Bierlaagh: “IBM and Walt Disney claim they use design thinking to innovate even more effectively and faster.”

That’s why father Bierlaagh actually likes the fact that his son is now a design thinking specialist. Rex Bierlaagh: “I actually do process coaching. Teaching people to take steps to innovate faster and more effectively. My father saw this kind of method emerging in his time, but it didn’t exist when he started. Techies can also go a long way with stubbornness – so to speak – but what if you combine that with a powerful innovation method?”

 

Start with the person

At companies like IBM and Walt Disney, design thinking is at the core of their strategy. “They claim they can innovate even more effectively and even faster with design thinking,” notes Bierlaagh, who also points to the existence of the Design Value Index (DVI), a benchmark for companies that apply design thinking. According to the creator of the index, Jeneanne Rae of consultancy firm Motiv Strategies, companies that integrate design thinking into their business strategy outperform their peers threefold.

 

Many sources link the term “design thinking” to the work Tim Brown’s marketing agency IDEO did for Apple’s iPhone and iPad. “What they did very well was ask questions to customers to find out exactly what they wanted, and based on that, come up with concepts and make very quick development moves,” observes Bierlaagh. “The cell phone was already there; the question was how Apple could design and market the iPhone in such a way that it connected with the customer straight away. In the end, this resulted in an innovation method that’s now called design thinking.”

'Design thinking starts with the person, rather than the product, service or technology.'

The anecdotes about Steve Jobs always tell that he didn’t do market research because he knew better than consumers. “Yet, Steve Jobs was at the forefront of using design thinking. With the help of IDEO, Apple immediately started testing whether its products worked. They checked whether or not specific ideas were catching on. Jobs did say: if this is the product, what’s a customer missing? How can we use those answers to change it into something he likes even better. Design thinking starts with the person, rather than the product, service or technology.”

Still, product developers often start with the technology. “To see how if can fit in the market. Design thinking means talking to stakeholders first, internally in your organization or externally to customers or consumers. Where exactly is their friction? What are they up against? What do they want, what do they want differently? Based on that, you think of new things and you keep repeating the process. That makes design thinking unique.”


 

Trainer Rex Bierlaagh.

 

Gain momentum

The high-tech industry is bursting with analytical skills, has intensive relationships with customers and often delivers highly successful services and products. On the other hand, high tech is littered with failures, although you could put a positive spin on that and also file it under the heading of ‘innovative capacity.’ Anyway, high-tech companies already invest a lot in innovation and certainly in R&D. So what does design thinking add?

“A fair question,” acknowledges Bierlaagh. “What I often hear, also from technical organizations I work with, is that they do innovation on intuition. There’s nothing wrong with that, but it can be more efficient if you know exactly which steps to take. An R&D environment is pre-eminently suitable for dealing with customer questions in a structured way and design thinking is a very good tool for that. It allows you to innovate much faster and much more efficiently. You go through innovation processes in less time, so it’s cheaper. Especially in technical companies where innovative capacity and inventing new products are paramount, design thinking helps to gain momentum.”

 

What changes in organizations once they start applying design thinking?

“Their own patterns of thinking and behavior change. The reason innovations often fail has to do with self-imposed limitations. Because we continue to think in patterns, continue to assume our own truths and don’t take enough of a customer perspective. To do that, you need empathy, creativity and imagination. That’s the key to successful innovation. You also need tools, a method. Design thinking offers beautiful, easy, effective, practical tools. They help to break through patterns of thinking and behavior. That change of mindset, that’s the most striking change in organizations that get going with this.”

Penetrate deeper

In Bierlaagh’s experience, as much as twenty weeks is needed for a design thinking project. “That’s what you need for a really successful innovation, something that’s original, something that really acts on what customers want and resolves their frictions.”

Thats quite a lot of time.

“Twenty weeks of development time is already pretty fast. Most of the time is spent talking to customers and discovering what they actually want. You can’t do that in a one-hour conversation. The moment you have that on the table, things can go pretty fast. Then you can test and validate something within four to eight weeks. If you invest time in contact with customers, then things can start to fly. I witness that at companies.”

Your training at High Tech Institute lasts two days. What do participants learn there?

“Among other things, it’s about communication techniques. How to penetrate deeper into customers. What information is there but doesn’t come out spontaneously? How do you get that on the table? With the right conversation techniques, people start telling a lot more about themselves and the problems they encounter in their work. I teach those techniques.”

“In addition, I teach participants to step out of their own thinking patterns, to tap into their imagination and to use creative thinking techniques. As a result, they really come up with original, creative ideas. Anyone can do that because everyone has been a child at some point. It’s a muscle you can train, so to speak.”

“I also teach them how to make concepts out of those innovative solutions. How to make ideas tangible, translate them and test them quickly in the market. Participants can apply that immediately after the training.”

This article is written by René Raaijmakers, tech editor of Bits&Chips.