Soft skills & leadership

Settels Savenije & Friedrich

Expected Q2 2021


Everybody recognizes how difficult clear communication and close corporation can be. As if the content is not already complex enough. However, you may also have the experience that together with a good team, open communication and honest feedback, you can move mountains! In this training program we will break it down and explain how to create this clear communication and corporation. In the training every participant practices the skills for effective communication with the people you closely work with or the stakeholders you need to influence.

In a series of online sessions we will focus on the 3 most important topics in corporation:

  • Create clear communication and mutual understanding;
  • Convince (mixed) groups of stakeholders and transform resistance into buy-inn;
  • Learn the psychologic behind your own behavior and that of others.

The training will be held completely in a virtual classroom together with e-learning assignments on our LMS platform. Limited size groups ensure a positive and effective experience. Group size is limited up to twelve students.

If on-site training is not permitted, we will transition to an online (virtual) format. If this transition is necessary, we will contact you in advance for your approval.


After attending this full e-learning with the virtual classroom sessions, you are able to recognize the typical communication challenges and master the skills to successfully deal with them.

Intended for

Technology professionals, who work in the field of innovation and technology.

Course schedule Expected Q2 2021
Duration 6 sessions of 3,5 hours + e-learning
Course leader Jaco Friedrich MSc
Price € 1,570 *
Keep me posted


  • Video introduction assignment on e-learning platform;

  • Feedback assignment for your colleague(s);

  • Studying relevant articles on e-learning platform.

Online session 1 & 2
‘Create clear communication and mutual understanding’:
Your boss asked you to do something and quickly disappears. Your colleague does not deliver his work according to the standard, and it’s not the first time. At your work there are continuously situations which are not effective. How to influence these situations without creating more trouble?

You will be learning how to make sure you really understand the other. You will learn how to say what you think without creating uncomfortable situations. This will almost always result in an improved working situation and better working relation.

  • Be sure to understand the other;

  • How to give feedback in such way the other appreciates it;

  • What to do when nothing works.

Online session 3 & 4
‘Convince (mixed) groups of stakeholders and transform resistance into buy-inn’:
How to convince stakeholders that the solution you have in mind is the best option for all?

What can I do when somebody confronts me in front of the meeting? What can you do set the right stage for the discussion from the very start? How to transform resistance into buy-inn?

You will learn how you can easily prevent a big part of the discussion by starting the meeting the right way. Also you will practice the techniques to deal with resistance and drive it towards a decision supported by all. 

  • How to start the meeting with the PGP-model;

  • Turn resistance into buy-inn;

  • Deal with random attacks.

Online session 5 & 6
‘Learn the psychologic behind your own behavior and that of others’:
With this one colleague I always get in trouble. Approached in certain ways, I really get irritated. You know with some people you have to work, but smooth corporation just doesn’t come easy. What is the psychologic behind your behavior? And why does the other behave like he or she does?

You will learn the mechanics of behavior and learn to appreciate the differences instead of fighting them. When you succeed, the workplace becomes a rich place for learning and development! 

  • Learn the psychologic behind your own and others behavior;

  • Learn to appreciate the differences, instead of fighting them;

  • Turn conflict into a efficiency.

The number of participants is limited to twelve, to make sure each person will receive full attention and enough opportunity for personal feedback and practice. 

This program provides a theoretically sound foundation, turning it into practical action, using specific, real-world situations. As a result, you can apply what you've learned the very next day. At the end of the course, you'll have a complete personal action plan to take forward.

After completing the training you can download your complete personal action plan and you will remain access to the e-learning platform for 6 more months.  


The training will be held completely in a virtual classroom together with e-learning assignments on our LMS platform. Limited size groups ensure a positive and effective experience. This is why we offer this online training for groups of up to twelve students.

Our Virtual Classroom is an attractive alternative to a classroom environment. In the virtual classroom the trainer works intensively together with the participants, a unique face-to-face e-learning experience. It provides an opportunity to learn and practice skills without being physically present at our training facilities. All you need to participate in one of our Virtual Classrooms is a computer with internet access, integrated audio and webcam.

Participants work, just like in a classroom: in break-out rooms, do exercises individual and together, do role plays, give and receive feedback and there is a constant guidance of the trainer. Through the intensive, interactive character of the online virtual classroom sessions, the durance of each session is limited to 1 half day and 2 of such sessions on 1 day, with a long break inbetween them. In addition, the platform Canvas offers a large number of e-learning exercises that match your level and includes extras such as relevant articles, tests and books. 

You will always stay with the same trainer and the same group. This leads to a relaxed and friendly atmosphere and your trainer will be able to give you continuous feedback.

In your Virtual Classroom, you will benefit from our method with specially trained teachers while profiting from the advantages of online-teaching. As much practicing time as you need is guaranteed!

Make your communication training convenient, engaging and more fun than you thought possible!


Participants will receive a digital High Tech Institute course certificate for attending this communication skills training.

* Prices are subject to change. Price correction will be applied at the end of the year.