Soft skills & leadership

Settels Savenije & Friedrich

Reserve a seat without obligations
Make a definite booking


Learn to master the 7 biggest communication challenges. Clear communication in projects can be challenging and if not done well can have a negative influence on your work and the project. Do you recognize these examples?

  • Do people mention that you are being too critical, too black and white in sending the message? Or is your point not always coming across?
  • Is getting full commitment for your proposal difficult?
  • Are you sometimes getting into discussions not leading to a result?
  • Do you do things yourself rather than delegate them to others?
  • Is coaching colleagues taking you more effort than you wish?
  • Can convincing others be hard, especially with higher management?

Most people will recognize one or more of the challenges mentioned above. In this training you learn how to successfully handle the 7 biggest communication challenges and thereby improve your professional impact and leadership.


  • The 'Effective communication skills for technology professionals - part 1' training can be organized as in-company training as well.
  • If on-site training is not feasible, we can discuss providing a live, interactive online (virtual) or hybrid training.


After the training you are able to recognize the typical communication challenges and master the skills to successfully deal with them.

Intended for

This training package is designed for technology professionals working in the environment of complex system development. It is highly practical and theoretically sound. Because we work with your personal cases you can apply what you have learned the next day.

Course schedule
09:00 - 17:00
09:00 - 21:00
09:00 - 17:00
Location Eindhoven
Duration 3 consecutive days + 1 evening
Course leader Jaco Friedrich MSc
(Average score of last 3 editions)
Price per participant € 1,930 excl. VAT *
Keep me posted

To cover the biggest challenges in communication, the course is split into 2 modules. The full course (part I & II) covers the 7 challenges and gives you a sound skillset to deal with most of the challenges you encounter in communication.

Part  I (challenges 1 - 4)
The focus of the first module is: Becoming effective in influencing others and achieving results, in one-on-ones and in group meetings. Challenges 1 - 4 are covered in this part:

1. Bringing your message across crystal clear, in such a way that others appreciate it getting it from you;

2. Convincing others and dealing with resistance;

3. Increasing your influence by creating a supportive network of relevant stakeholders;

4. Understanding the (psycho) logic of others behavior;

5. Delegating work effectively in such a way that people like to work for you;

6. Coaching others and helping them to improve in their job;

7. Increasing your influence without power.

Part  II (challenges 5 - 7)
The focus of the second module is: Managing others, by delegating and coaching effectively and showing technical leadership. Challenges 5 - 7 are covered in this part. 

Personal action plan
Part of the training plan is a personal action plan that helps you to apply what you have learnt.

Feedback from colleagues
Prior to the training you will carry out a mini 360 degrees enquiry asking colleagues what it is they perceive as your strong and weak points in your communication skills. In the training, we use this enquiry as a basis from which to start learning.


Action learning, lectures, exercises, discussions, role-plays. Evening session with a senior, guest speaker (day 2).


Participants will receive a High Tech Institute course certificate for attending this training.

Remarks from participants

"Claus delivered a great course with good levels of interaction. His background in psychology pays dividends for further insight & understanding."

Callum MacArthur – Boskalis Subsea Cables & Flexibles

"Was great. A lot of practical exercises and useful information. Training met my expectations; will advise to my colleagues for sure."

 Irina Beliaeva – Sioux Embedded Systems B.V.

"During this training I received practical tips and tricks to improve my communication with clients and colleagues. I realise now why communication with a customer was difficult in a previous project. Currently I have the tools to recognise this and handle these situations better."

M. Mors - Settels Savenije van Amelsvoort

"During practical exercises I experienced the strength of applying the theory. With this course anyone can improve their efficiency."

R. Wielinga - Assembléon

"I thought I was communicating correctly, now I realise that I talked mainly without the desired effect. Through this course, I came to understand that I can improve this with a number of tools and that these tools help me in accomplishing the effect I desire. During the three training days you get plenty of opportunities to practice and apply the tools with your fellow students. Different characteristics of the other students - with whom you immediately implement the tools you learn - enhance this. All in all, my insight in communication grew."

W. from Eindhoven

* Prices are subject to change. Price correction will be applied at the end of the year.